We understand how frustrating it can be to get locked out of your account. Don’t worry—we’re here to help you get back on track quickly and securely. Here’s what you need to know and the steps to take if your account is locked.
Why Was My Account Locked?
Your account may be locked for one of the following reasons:
Inactivity: Extended periods without logging in.
Multiple Failed Login Attempts: Too many incorrect password entries can trigger a lock for security purposes.
Account Security Concerns: Unusual activity detected on your account.
How to Regain Access
Follow these steps to unlock your account:
1. Check with Your Workspace Administrator
If you're part of a team or company, start by reaching out to your administrator. They may have more info regarding your account status.
2. Reset Your Password
If the issue is due to incorrect login attempts, resetting your password might resolve the lock:
Click Forgot Password? on the login screen.
Enter your email address associated with the account.
Follow the instructions in the password reset email to set a new password.
3. Contact Our Support Team
If you’re unable to unlock your account using the above steps, our support team can assist. Here's how to reach us:
Use the Messenger button at the bottom right of the app or visit support.cree8.io.
Provide as much detail as possible, including your email address and any error messages you’ve received.
Our team will review your case and help you regain access securely.
Tips to Avoid Future Lockouts
Save Your Password Securely: Use a password manager to keep your login information safe and accessible.
Enable Two-Factor Authentication: Add an extra layer of security to your account.
Update Your Password Regularly: Choose strong, unique passwords to protect your account.
We’re committed to keeping your account secure while ensuring you can access it whenever you need to. If you have additional questions, don’t hesitate to reach out to us at support.cree8.io.