Problem: When reconnecting media or importing clips an error shows that the file is unsupported.

Steps to fix:

This can typically be accomplished by deleting your media cache.

1. Check your After Effects and/or your Premiere media cache folder location.

2. Take a screen grab of the folder name. (If you need to do a screen capture from within your VM follow these instructions)

3. Close any Adobe applications you have open (including the Adobe CC Desktop client) by selecting "File -> Exit."

* Do not just click the "X" you need to close through the File menu.

4. Open a Windows Explorer window and navigate to this folder:

C:\Users\xxxxx\AppData\Roaming\Adobe\Common

*xxxxx = your username

** If you don't see the "AppData" folder select the "View" tab and then make sure "show hidden items" is selected.

5. Delete the Media Cache & Media Cache Files folders.

6. Empty your recycle bin.

7. Open a Windows Explorer window and navigate to the location that your media cache was set to from step 1.

8. Delete all items in the cache folder for your workstation.

* Example: