The best way to create a new User is to send out a New User invitation.
If you would like Enterprise to create your user accounts please follow these steps to create a support ticket to request a new user account for your organization.
Step 1
Select 'Create a ticket' from the support portal page.
Step 2
Type in your email address and Enterprise password to login to the Enterprise Support Portal.
Step 3
Enter the relevant information in the body of the ticket.
Subject should be "New User Request for <Org Name>.
This New User Request ticket to Enterprise Support should include the following in the description:
First and last name(s)
Email of the new users(s)
Phone number(s) so that the new users can receive our 2FA messages
(Please include Country Code if international)
Pod you would like them assigned to
Any Projects you would like them assigned to
**You do not need to include a phone number if your Organization has SSO (Single Sign On) arrangements with Enterprise
Click on 'Submit' once completed.
Step 4
After your ticket is submitted, you will receive a message that your request is being processed.
Step 5
Wait for a response from our Success team
