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How to Request a New User

How to Request a New User

Owen Badger avatar
Written by Owen Badger
Updated over 2 months ago

The best way to create a new User is to send out a New User invitation.

If you would like Enterprise to create your user accounts please follow these steps to create a support ticket to request a new user account for your organization.

Step 1

Select 'Create a ticket' from the support portal page.

Step 2

Type in your email address and Enterprise password to login to the Enterprise Support Portal.

Step 3

Enter the relevant information in the body of the ticket.

Subject should be "New User Request for <Org Name>.

This New User Request ticket to Enterprise Support should include the following in the description:

  • First and last name(s)

  • Email of the new users(s)

  • Phone number(s) so that the new users can receive our 2FA messages

  • (Please include Country Code if international)

  • Pod you would like them assigned to

  • Any Projects you would like them assigned to

**You do not need to include a phone number if your Organization has SSO (Single Sign On) arrangements with Enterprise

Click on 'Submit' once completed.

Step 4

After your ticket is submitted, you will receive a message that your request is being processed.

Step 5

Wait for a response from our Success team

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