1. Why has the CREE8 web application been relaunched?
We’ve redesigned the CREE8 web app to offer a more unified experience with our desktop application, streamline the user interface, and set the foundation for exciting future features. This relaunch makes navigation simpler, improves layout clarity, and introduces new tools like inline tooltips and live chat support.
2. What are the key changes in the new CREE8 web app?
Unified experience between the desktop and web versions for seamless transitions.
Inline tooltips to help guide users through new features and announcements.
Cleaner navigation with iconographic buttons to reduce visual clutter.
Revamped layout that improves overall usability and readability.
Unlimited users for all subscription tiers—no more limits on the number of users per account.
Live chat with support, allowing users to get instant help directly in the app.
Improved listings with visual action buttons for easier management of tasks.
Updated settings: Personal settings are now in the profile, and admin settings are more intuitive.
3. What does "unified experience" mean for desktop and web users?
The unified experience ensures that whether you're using CREE8 on the web or desktop, you’ll have consistent navigation, design, and feature access. You can now move between the two platforms seamlessly without having to adjust to different interfaces or functionality.
4. How do I access the live chat for support?
To access the new online chat, simply click the chat icon in the lower-right corner of the application. From there, you can ask questions or get real-time help from our support team.
5. I’m having trouble finding the personal and administrative settings—where are they now?
Personal settings (like profile updates and preferences) have been moved to your profile, which you can access by clicking your profile icon in the upper-right corner.
Administrative settings have been reorganized to be more intuitive, allowing easier management of team settings, permissions, and more from the Admin panel in the main navigation.
6. What are the new iconographic navigation buttons?
The new iconographic navigation uses icons instead of text to represent key actions, helping reduce clutter and save screen space. These icons are designed to be intuitive and easily recognizable, making it quicker to navigate through the app.
7. Will my previous settings and data be affected by the relaunch?
No, your previous settings and data will remain intact. The relaunch focuses on improving the user interface and experience without changing your existing data or settings.
8. Are there any new features being introduced with the relaunch?
While this update primarily focuses on UI/UX improvements, we have introduced some new features, such as inline tooltips to assist users and a live chat feature for direct support. Additionally, the groundwork has been laid for future enhancements that will be rolled out soon.
9. Can I still use the old version of the CREE8 web application?
No, the relaunch replaces the old version of the web application. However, we’ve designed the new version to be more intuitive and user-friendly, with tools like inline tips to guide you through any changes.
10. How do I add more users to my account now that there’s no limit?
With the new unlimited users feature, you can add as many users as you need by navigating to the Admin settings and following the process to invite additional team members to your account—at no extra cost!
11. I noticed some layout changes—why was the design updated?
We’ve made the layout cleaner and more intuitive to reduce visual clutter and improve usability. These changes were made based on user feedback and aim to help you work more efficiently within the CREE8 platform.
12. Will I receive notifications about updates or new features?
Yes, you’ll receive notifications through the inline tooltips within the app, which will alert you to any new features, changes, or important announcements directly as you navigate the platform.
13. Where can I provide feedback about the new CREE8 web app?
We’d love to hear your thoughts! You can provide feedback through the live chat in the app or by contacting our support team at [[email protected]]. We’re always looking to improve based on your experiences.